Job Description

1. Telecalling: Conducting outbound calls to potential patients to introduce hospital services, medical specialties, and facilities. Engaging with leads generated from various sources and determining their healthcare needs. Providing information about appointment scheduling, medical procedures, insurance coverage, and other relevant details. Maintaining accurate records of calls, inquiries, and outcomes in the hospitals HMS Software. 2. Fieldwork Responsibilities: Visiting physician clinics, healthcare centers, and community events to represent the Olympus hospitals services. Also conducting healthcare seminar, sessions to educate the community about health-related topics. Building and nurturing relationships with referring physicians, medical professionals, and local organizations. Distributing marketing materials, brochures, and informational resources at events and healthcare facilities. 3. Patient Engagement and Relationship Building: Engaging with patients during hospital visits to provide assistance, answer questions, and gather feedback. Ensuring a positive patient experience by addressing concerns and enhancing patient satisfaction, also connect with patient experience team to improve the care services of hospitals. 4. Promotional Activities and Campaigns: Creating content for telecalling scripts, email campaigns, and promotional materials that resonate with patients needs. Monitoring the effectiveness of marketing initiatives and adjusting strategies based on results. 5. Digital Marketing: Manage online advertising campaigns, social media advertising, and search engine optimization (SEO) efforts. 6. Reporting and Data Analysis: Tracking key performance metrics related to telecalling efforts, field visits, and patient engagement. Providing insights to the marketing team on patient preferences, trends, and areas for improvement. 7. Compliance and Ethics: Adhering to ethical standards and patient privacy regulations during all interactions and data handling. Ensuring that marketing activities align with the hospitals values and comply with industry guidelines.

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