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Lead and supervise a team of collection agents
Set and monitor daily, weekly, and monthly performance targets
Provide training, support, and performance feedback
Handle escalated customer issues and resolve disputes
Ensure compliance with company policies and legal regulations
Analyze collection data to identify trends and areas for improvement
Develop and implement strategies to improve collection efficiency
Prepare and present regular reports on team performance
Job Type: Full-time
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Commuter assistance
Language:
Hindi (Preferred)
English (Preferred)
Work Location: In person
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