Job Description

At TechUnity Software Systems, we prioritise the act of enriching customer interaction over everything else. We\'re looking for a skilled telecaller to join as a customer service representative to enable the same. Telecalling work involves learning processes and scripts, so the ideal candidate will have to be a quick learner. Keen observation skills and the ability to gauge tiny, important details through a phone conversation go a long way. The ideal telecaller candidate should be able to absorb customer feedback and make the customers feel heard while generating leads and meeting sales objectives.Objectives of this role :- Understand customer psychology and record both successful and unsuccessful sales methods- Handle huge volumes of inbound and outbound telecalling- Improve organisational efficiency through diligent observation skills as a telecaller- Help the company grow by finding opportunities in customer requirements- Resolve complaints, provide solutions and follow up with customersResponsibilities :- Memorise scripts and customise them for the clients as per the situation while telecalling- Foster relationships with existing clients, and build a rapport with potential clients- Make reports and documentation based on conversations that took place during telecalling- Report the analysis and observation to the team lead- Adhere to organisational guidelines and methodology while telecalling- Generate sales by making cold calls to active or old clientsRequired skills and qualifications :- Bachelor\'s degree or high school diploma- Fresher only apply for this role- Strong communication skills and command of the English language- Previous experience in a telecaller job or similar role- Data entry skills to complement the telecalling work- Ability to close sales through the right negotiation skills- Only male Candidates will apply for this role- willing to work the night shift.Preferred skills and qualifications- Research skills for telecalling and reaching out to new clientele- Proven track record of being a telecaller and conducting sales through the telephone- Ability to switch the communication style based on social cues and conversational hints- Knowledge of CRM software programmes and telephone systems is a big bonus (ref:updazz.com)

updazz .com