Job Description

summary

• chennai, tamil nadu
• a client of randstad india
• permanent

• 
  reference number JPC - 87776

job details

Key responsibilities

• Develop, manage, measure and report on key service-level metrics.
• Managing and troubleshooting, including issues relating to compatibility, configuration, and performance
• Manage relationships with vendors for technical equipment and materials required for operations.
• Manage app updates and releases, including testing new features and fixing bugs, and ensuring a smooth deployment process
• Strive for continuous improvement of incident management process and integration with other IT operations management processes
• Build and maintain relationships with all IT units to ensure that IT-delivered services and end-user productivity goals are understood and exceeded
• Perform collaboration sessions and develop action plans to address the knowledge transfer from the application development team for new releases
• Trend analyses and action plans for improving service timeliness and reducing costs.

Technical requirements

• Bachelor\xe2\x80\x99s degree in Business, Engineering, or any other related field.
• 16 + years of experience in the relevant field with last 5+ years in managing different teams.
• Knowledge of IT service desk tools and best practices, ITIL certification and proven troubleshooting skills.
• Candidates having experience in managing BaNCS is must.
• Good to have familiarity with security measures, secure authentication protocols, app level permissions and management.
• Up to date knowledge of latest industry trends in tech and processes.

...

Key responsibilities

• Develop, manage, measure and report on key service-level metrics.
• Managing and troubleshooting, including issues relating to compatibility, configuration, and performance
• Manage relationships with vendors for technical equipment and materials required for operations.
• Manage app updates and releases, including testing new features and fixing bugs, and ensuring a smooth deployment process
• Strive for continuous improvement of incident management process and integration with other IT operations management processes
• Build and maintain relationships with all IT units to ensure that IT-delivered services and end-user productivity goals are understood and exceeded
• Perform collaboration sessions and develop action plans to address the knowledge transfer from the application development team for new releases
• Trend analyses and action plans for improving service timeliness and reducing costs.

Technical requirements

• Bachelor\xe2\x80\x99s degree in Business, Engineering, or any other related field.
• 16 + years of experience in the relevant field with last 5+ years in managing different teams.
• Knowledge of IT service desk tools and best practices, ITIL certification and proven troubleshooting skills.
• Candidates having experience in managing BaNCS is must.
• Good to have familiarity with security measures, secure authentication protocols, app level permissions and management.
• Up to date knowledge of latest industry trends in tech and processes.

• 
  

  experience

  
  
  20