Job Description

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About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We\xe2\x80\x99re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

IMO Operations is responsible for providing L2 & L3 Production support for multiple AIT\'s related to Global Active Directory & Security Tools/products enterprise wide.



Provide Operational Support of security Tools & provide coverage during India business hours which includes On-Call Support. Engage in Design, development, enhancements, functional & performance testing, reporting, engineering, maintaining/Monitoring & Operational Support of varied applications and tools.

Responsibilities

• Provides day to day direction and coaching/mentorship to the team that performs operational support for security tools.
• Must have 3-5 years of experience with configuring, managing infrastructure and user-level support for CyberArk and/or HashiCorp.
• Identify and help manage incidents as the lead of a global 24/7 team. Communicate effectively across all levels, tailoring materials to the audience.
• Monitor for events that may need escalation to prevent risks related to fraud, abuse, and user trust. Follow a prioritization model to determine if events needs escalation and engage appropriate stakeholders.
• Ensure incidents are triaged, tracked, investigated, resolved, and communicated accurately using internal incident management tools and systems. Manage or assist in conducting reviews to capture lessons-learned and ensure regular follow-up.
• Conduct trend analysis on past incidents to understand any gaps in coverage and help identify possible incidents before they occur.
• Help expand the incident management program and our support and awareness of emerging product escalations. Coordinate with other Incident Response teams to promote best practices and consistency.
• Ability to influence peers, direct reports, and management; ability to partner with cross-function teams and form relationships to achieve objectives.
• Create and maintain playbooks for daily operational activities.

Requirements

Education: B.E. / B.Tech / M.E. / M.Tech / MCA

Certifications If Any: MCSE, Linux

Experience Range: 8 to 10 years

Foundational Skills

• Windows Infrastructure Maintenance
• Linux OS support
• Complex troubleshooting experience on windows and Linux infra servers
• Good knowledge on Security tools like powerbroker, IMPF.etc
• Knowledge on User authentication and other operational systems
• Must have 3-5 years of experience with configuring, managing infrastructure and user-level support for CyberArk and/or HashiCorp
• Working experience with Secrets management use cases for application leveraging and integration with Hashicorp vault

Desired Skills

• Hands on experience in CyberArk and Hashicorp along with Vintela Powerbroker operations knowledge will be an advantage.
• Understanding of how REST APIs work and how they can be integrated for various tech stack like java, python etc.
• Analysis & troubleshooting with Hashicorp valt logs for any issue reported by the apps.
• Coding and/or scripting abilities in Python, Java, Bash or Perl will be an added advantage.
• Strong experience in a Linux and Windows environment and good understanding of network protocols and architectures.
• Experience and expertise in security and lifecycle management, auditing methodology, and technology risk assessments.
• Must know how to manage endpoint access and privileges in CyberArk.
• Must know how REST APIs work and how they can be integrated with CyberArk vault.
• Strong knowledge of CyberArk tool/ CyberArk PAS Vault, DR, CPM, PSM, PSMP, AIM.
• Ability to document and communicate risks and controls succinctly to both business and technical stakeholders.
• Solid understanding of information operational policies, standards, industry best practices, and frameworks.
• Strong business acumen with the proven ability to bridge the gap between business and technology.
• Experience leading a high-performance team, mentoring and coaching team members to be good corporate citizens and provide day to day work direction.

Work Timings

• 6:30 am - 03:30pm and 01:30PM to 10:30PM (weekdays), Weekend: Rotational On-call support 16*7 support

Job Location: Mumbai, Chennai, Hyderabad

Bank of America