Job Description

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You will play a key role in the care and support of customers, including proactive incident monitoring. In addition to valuable on-the-job experience, you\'ll receive coaching, mentorship, and a host of other development opportunities to advance your career at the firm and beyond.

Job responsibilities

• Facilitating agile sprint ceremonies as appropriate, including sprint planning, daily stand ups, sprint reviews and sprint retrospectives and backlog refinement
• Understanding of key agile metrics such as sprint burn down charts, velocity charts, control charts
• Driving team members to anticipate and resolve potential blockers and ensuring impediments and blockers are removed or escalated in a timely manner
• Experience of leading agile teams both onshore and offshore across global locations
• Foster a culture of collaboration with other scrum teams and collaboratively work with other tech partner and product teams to effectively identify and track key dependencies
• Product Delivery and Management: Manage projects against aggressive client commitments and deadlines. Ensure ordered and well documented product backlogs.
• Remove blockers to development progress. Manage stakeholder expectations. Assists heavily in re-planning if needed based on customer requirements.
• Produce clear and transparent project governance and reporting processes
• Assist Business Management in financial aspects of development.
• Bring ideas from professional facilitation, coaching, conflict management, mediation and so on to help the team become a high-performance team
• Guide the development team on the establishment of data driven metrics such as:

• Definition of ready for backlog, definition of done.
• Story point, time-based velocity charts
• Churn to measure stories and tasks moved from sprint to sprint
• Ensure teams manage work and prioritizes effectively, all team members are engaged, and all work is captured in backlog
• Reviewing sprint progress and ensure latest status is captured and updated as appropriate.
• Partner with product owner to prioritize work through backlog and manage scrum artifacts.

Required qualifications, capabilities, and skills

• BS/BA degree or equivalent experience
• Advanced knowledge in infrastructure projects, operations systems, and data analytics
• Proficiency in one or more of the following: Microsoft Office, VPN, Virtual Machines, Remote Connectivity products, Security
• Understanding of technology offerings and businesses supported
• Ability to identify problems, troubleshoot, and deliver strategic solutions to clients
• Genuine interest in continuous feedback, learning, and growth opportunities
• Effective collaboration and communication to achieve common goals and maintain a company standard of excellence
• Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis
• Strong analytical and problem resolution skills

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team: Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you\'ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You\'ll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.

High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.

JPMorgan Chase