Job Description

About Lowe\xe2\x80\x99s

Lowe\'s Companies, Inc. (NYSE: LOW) is a FORTUNE\xc2\xae 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe\'s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe\'s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.

About Lowe\xe2\x80\x99s India: At Lowe\'s India, we are the enablers who help create an engaging customer experience for our $97 billion home improvement business at Lowe\'s. Our 4000+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative methods to ensure that Lowe\'s has a competitive edge in the market.

Job Summary
The primary purpose of this role is to support SD-WAN infrastructure operations. This involves daily handling of incidents, requests, work orders and making sure system stability.
The role\'s responsibilities also include maintenance, lifecycle management, incident response, problem management, daily administration, and other routine care.

Key Responsibilities

Translates business requirements and functional specifications into technical requirements that continuously improve the SD-WAN service in terms of capability and reliability.

Support and maintain SD-WAN infrastructure.

Participates in SD-WAN related projects and operational support.

Closely work with the engineering teams in troubleshooting and fixing network issues in SDWAN Infrastructure.

Handling and following up with Internet service provider issues.

Troubleshooting ISP issues, Site issues.

Troubleshooting store related Network infrastructure issues.

Hands on experience on Cisco Router, Switches, Palo Alto Firewalls, F5 Load Balancers.

Hands on experience on BMC Remedy or equivalent ticketing Tools

Hands on experience on ARUBA Wireless.

IP Routing fundamentals

Routing protocols \xe2\x80\x93 EIGRP, BGP/iBGP/eBGP

Added advantage \xe2\x80\x93 Experience on Aruba switches.

Required Qualifications

Bachelor\'s degree in computer science, CIS, or related field or equivalent work experience.

2 years of experience supporting a large enterprise network.

2 years of experience configuring and troubleshooting routing protocols including BGP and OSPF.

1 years of experience configuring and troubleshooting QoS, traffic shaping, and WAN transport technologies.

Familiarity with technologies from leading network infrastructure vendors such as Arista, Aruba, Cisco, Fortinet, Juniper, Palo Alto, and Silver Peak.

Lowe\'s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Lowe\xe2\x80\x99s