Job Description

The primary purpose of this role is to support SD-WAN infrastructure operations. This involves daily handling of incidents, requests, work orders and making sure system stability.

The role's responsibilities also include maintenance, lifecycle management, incident response, problem management, daily administration, and other routine care.

Key Responsibilities

• Translates business requirements and functional specifications into technical requirements that continuously improve the SD-WAN service in terms of capability and reliability.

• Support and maintain SD-WAN infrastructure.

• Participates in SD-WAN related projects and operational support.

• Closely work with the engineering teams in troubleshooting and fixing network issues in SDWAN Infrastructure.

• Handling and following up with Internet service provider issues.

• Troubleshooting ISP issues, Site issues.

• Troubleshooting store related Network infrastructure issues.

• Hands on experience on Cisco Router, Switches, Palo Alto Firewalls, F5 Load Balancers.

• Hands on experience on BMC Remedy or equivalent ticketing Tools

• Hands on experience on ARUBA Wireless.

• IP Routing fundamentals

• Routing protocols - EIGRP, BGP/iBGP/eBGP

• Added advantage - Experience on Aruba switches.

• Bachelor's degree in computer science, CIS, or related field or equivalent work experience.

• CCNA/CCNP/Equivalent certified - Mandatory

• 2 years of experience supporting a large enterprise network.

• 2 years of experience configuring and troubleshooting routing protocols including BGP and OSPF.

• 1 years of experience configuring and troubleshooting QoS, traffic shaping, and WAN transport technologies.

• Familiarity with technologies from leading network infrastructure vendors such as Arista, Aruba, Cisco, Fortinet, Juniper, Palo Alto, and Silver Peak.