Job Description

Job Summary
The primary purpose of this role is to support operational health (performance, availability, interoperability, reliability) of Lowe's Technology Systems. This includes providing first and second-level support for enterprise systems.

This role delivers infrastructure solutions in support of components of larger project-based solutions.

The individual in this role assists more senior level engineers with infrastructure planning, engineering, and architecture, and works with Business Units to ensure solutions meet or exceed business requirements.

At times, this role may deliver work on a smaller component scale independently, with a high level of autonomy.

The individual in this role must be comfortable suggesting, promoting, and using published standards to minimize environment complexity and ensure regulatory and license compliance.

The individual in this role works the hours and schedule required to support the enterprise and may be on call and/or work alternate schedules to meet the needs of the department.

Qualifications
Minimum Qualifications

• Bachelor's Degree in Computer Science, CIS, or related field (or equivalent work experience in a related field)
• 2 years of experience in an IT support environment with technical experience in distributed technologies and systems development
• Experience with systems (both infrastructure and applications) management, diagnostics, and support
• Familiarity with networking, server, and storage technologies
• Familiarity with n-tier architectures

Preferred Qualifications

• Master's Degree in Computer Science, CIS, or related field
• 2 years of experience leading technical or project teams with or without direct reports
• 1 year of work experience in an IT role requiring interaction with senior management (i.e., Director level or higher)
• 2 years of experience working in a large matrixed organization
• 2 years of experience working with third party IT vendors and/or systems solution providers
• 2 years of IT experience in the retail industry
• 2 years of experience writing technical documentation in an infrastructure development environment
• Knowledge of one or more of the following: Unix/Linux/Windows server administration experience (RedHat); Configuration management and automation tools; Database administration experience (RDBMS, NoSQL); Messaging technologies (MQ. Kafka); Web Servers Experience (Apache, Nginx); Application containers (Jboss); Core Services - NTP, proxy, mail, DNS; IT security; Public/Private Cloud technology; Scripting languages; Object-oriented languages; Big Data technologies (Splunk)

Systems Administration

• Experience working with an IT Infrastructure Library (ITIL) framework (systems administration related qualification)
• Experience providing first or second level support for enterprise IT systems in a corporate setting, including diagnosing, troubleshooting, and resolving incidents (systems administration related qualification)
• Experience working with defect or incident tracking software (systems administration related qualification)

Job Category

Technology

Employment type

Full time

Job Classification

In-Office