About the team
The Deliveroo Enterprise Technology team conceives, designs, builds and sustains the IT services powering Deliveroo\'s internal teams globally, as we transform the way customers eat. We drive service improvements and love to automate everything we can on our journey towards customer delight. You will report into the ET Service Management Lead and will work a hybrid role - 3 days a week from our office based in Hyderabad.
About the role
We work in a data-driven environment and therefore as an Operational Data Insights Manager you will analyse operational data, converting this into operational insights and transforming this into a format we can share with the wider teams. Main tool sets are Performance Analytics in ServiceNow and DataStudio. You will get involved with many practice and service owners to build the ET Performance Scorecard which will be used to guide improvements. This role is critical for ET to demonstrate how we are progressing and improving.
What you\'ll do
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