Job Description

As an Application Support Professional within our Corporate team, you will be tasked with defining, refining, and achieving set objectives for our firm on a daily basis. You will be a part of the Portfolio Investment Governance tooling team, which manages one of the most vital products in the Finance & Business Management ecosystem. This product, focused on enabling processes such as Investment Governance, Financial Management, Execution & Delivery, and managing strategy and firmwide objectives, consists of a network of interconnected applications and microsystems. These systems are rapidly evolving to meet the growing needs of the organization and the transition to a Product operating model. As part of the product team, you will contribute to setting the product vision and mission, ensuring that the functionality addresses real-world problems for the Finance & Business Management organization. Job Responsibilities Ensures potential client impacting incidents are identified and remediated prior to client impact or remediated as soon as possible after issues arise Performs 1st level support for application and platform incidents as needed Troubleshoot priority incidents, conduct post-mortems and ensure permanent closure Analyze patterns of incidents, develop permanent remediation plans and liase with technology teams to drive necessary improvements necessary to prevent future incidents from occurring Provides technical and procedural user training, coaching and guidance to support applications Required Qualifications, Capabilities And Skills Minimum 10 years technical experience in technology environments and related dependencies between platforms, database and application levels Experience in Alteryx, Tableau, supporting real time transaction processing applications, enterprise incident management practices, monitoring and performance tools Ability to quickly receive and process information, make appropriate risk based decisions Effective issue management skills, problem identification, root cause analysis, and solution recommendation Self-confident, self-directed, ability to work with various levels of staff and management Excellent time management skills with ability to remain calm, work in a fast paced and at times, pressured environment Strong global team member, interaction with staff and clients to achieve business goals with excellent oral and written communication Preferred Qualifications, Capabilities And Skills Experience working in the financial industry Experience or equivalent expertise in product management or a relevant domain area Experience executing operational management and change readiness activities Developed knowledge of the product development life cycle. Data manipulation experience About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we\'re setting our businesses, clients, customers and employees up for success. Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.

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