Technical/product Support Engineer
Job Description
Support Engineer (Technical / Application / Product) Work Ex: 2 - 5 years Location Bangalore Industry: IT/Technology/E-commerce/Startup/Fintech Edu. Qualification BE/ B.Tech ,BCA, MCA Qualification Experience You have a strong customer focus amp is proficient in SQL, Database, Excel You have worked in support for Cloud web based application amp Android application You have a sharp troubleshooter\'s mind amp you can express problems, causes, diagnosis and solutions in a clear concise manner. You have excellent spoken and written communication skills (English amp Hindi) Responsibilities Resolving support Incidents, coming from various channels, in a timely and efficient manner Investigating the issues amp conducting a root cause analysis to come up with corrective action amp preventive action Supporting product team in new features amp user challenges Interfacing with outside customers and vendors as and when required You will directly work with other engineering teams to resolve problems You will liaise with product developers to handle escalations. Good to have Worked in Fintech / NBFC / IT / E- Commerce / Transportation / IoT / lending / banking domain/Telematics Projects Other Keywords Troubleshooting, Problem solving, Customer success, Customer service, relationship management, stakeholder management, training, implementation, gap analysis
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Job Detail
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Job IdJD3123067
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear