Job Description

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Network Operations Control

The Network Operations Technical Writer creates and maintains documentation for the organization including manuals, bulletins, checklists and alerts. These documents must comply with FAA, Company guidelines, and established industry safety standards. The Technical Writer individually and collectively contributes to the safety of the operation by producing accurate, timely, and standardized publications.

Author technical documentation within a structured XML content management system or other designated format and maintains documentation in accordance to all records retention policies and United standards.

Collaborate with content owners to facilitate document revisions, standardize content format, and offer publication support.

Author and maintain illustrations used in technical documentation.

Present prepared content for review and approval by the required stakeholders. Receive and maintain approval records from division stakeholders and the FAA.

Performs audits of Network Operations documentation to ensure compliance with FAA regulations and United policies. Coordinate with other operating divisions to ensure policy and procedure congruence.

Facilitate the release of approved technical documentation to multiple electronic platforms.

Maintain archives of approvals and published revisions.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

Required

Associate degree or 2 years of relevant work experience

Technical Writing

2+ years\xe2\x80\x99 experience in technical writing, publishing, and documentation management within a structured XML content management system.

Ability to create and edit XML formatted content.

Excellent verbal and written communication skills.

Excellent writing and grammatical skills.

Excellent organizational skills and attention to detail.

Ability to present complex data in clear, concise text.

Ability to meet deadlines and to work independently.

Ability to edit and proofread work of colleagues.

Ability to adapt to and learn new technologies and computing systems.

Preferred

Bachelor\xe2\x80\x99s degree or 4 years of relevant work experience

Computer-Science, Aviation

Ability to modify stylesheets or schemas used by CCMS

Ability to record and edit videos, such as computer screen captures.

Knowledge of S1000D or ATA technical writing specifications

United Airlines