Job Description

Company Description
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company\xe2\x80\x99s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler\xe2\x80\x99s purpose-built security platform puts a company\xe2\x80\x99s defenses and controls where the connections occur\xe2\x80\x94the internet\xe2\x80\x94so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.


We are looking for a Technical Content Developer to join the Platform Training team within our greater New Initiatives team at Zscaler. This is a fast-growing organization within a fast growing company that provides education and enablement to our customers, partners and to the workforce of the future.

This is a highly consultative and collaborative role in which the Content Developer will consult with key stakeholders across the organization to identify customer education needs and develop engaging technical product training content that enables learners to effectively use Zscaler technology and ultimately meet their business goals with Zscaler. This individual will become proficient with the technology they train on and a master of their audience, their goals, and their learning styles. Their content will tell a story with the learner as the central hero or heroine. By working both independently and as part of a team, the technical content developer must be able to work effectively in a fast-paced environment with tight deadlines while consistently delivering high-quality work. Duties

• Develop engaging and effective learning experiences for administrators, engineers, and cybersecurity professionals
• Build Instructor let material which includes but not limited to chapter slides, lab guides, lab setup documents, train-the-trainer collateral, instructor notes and study guides.
• Collaborate with Instructional designers to provide demos, recorded lectures and assist in building and reviewing eLearning content
• Proficient in Google suite, MS office, RISE, Articulate360 and Evolve tools for developing training content.
• Lead the learning experience design process with agile content development and iterative improvement
  • Interview stakeholders and end-users to understand learning goals
  • Research and explore new product features and capabilities
  • Build detailed skills profiles and learning objectives based on stakeholder needs
  • Produce course outlines to seek feedback early and often
  • Develop engaging, modular, and interactive learning content and work with learning design partner, as needed, to accelerate development
  • Work with subject matter experts to review and revise training content
• Project manage content development projects
  • Communicate status effectively to leadership and stakeholders
  • Hold development team members and stakeholders accountable for deliverables
  • Manage and communicate risks
  • Adjust scope or velocity to meet tight deadlines
• Help to configure and troubleshoot Zscaler virtual training environments
• Develop written and practical certification exams
• Support the configuration and administration of e-learning modules in the learning management system
• Other duties, as assigned

Qualifications

• 6-10 years of experience in a technical role with a security or networking SAAS product (network engineer, network administrator, professional services, support engineer, sales engineer)
• Additional 5 years of experience developing technical learning content
• Ability to summarize and communicate complex ideas and clearly articulate business value with a good sense of how security software practitioners think, operate, and absorb information
• Ability to tell a story that conveys the \xe2\x80\x98why\xe2\x80\x99 behind the \xe2\x80\x98what\xe2\x80\x99
• Knowledge of basic sales methodology and how it applies to customer and partner audiences a plus
• Proven ability to develop learning content for technical audiences (examples required upon request)
• Working knowledge of cloud security and networking technologies
• Proficiency with Adobe Creative Cloud a plus
• Proficiency with Articulate 360 a plus
• A passion for learning and continuous self-improvement
• A passion for teaching and helping others achieve their goals

Additional Information
What You Can Expect from Us:

• An environment where you will be working on cutting edge technologies and architectures
• A fun, passionate and collaborative workplace
• Competitive salary and benefits, including equity
• The pace and excitement of working for a Silicon Valley Unicorn

LI-AW2
Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we\xe2\x80\x99d love to talk to you about joining our award-winning team.

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com. Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please contact us by sending an email to accommodations@zscaler.com. This email address is used specifically for accommodation requests only, and resumes, CV\'s, or questions other than accommodations will not be replied to or accepted.