Job Description

Why Kyndryl Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart

Why Kyndryl Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress - dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we'll provide plenty of opportunities to make that happen. Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl. For further information on privacy, please visit www.kyndryl.com/privacy. Your Role and Responsibilities Technical Support Professional, who will manage business processes and deliver the client requirements leading/coordinating with various function leads. He will be the lead spec to VIL Business and VIL IT team to carry out the projects as well as BAU activities. He/she has to ensure CSAT to be maintained as per service level agreement Act as the day-to-day BAU activity interface into the Operational & Business processes and is responsible for ensuring the execution of the process. Acting as a Team lead for Internal Facing applications and must coordinate with client and all function leads for problem solving Assisting the team in the resolution of technical/functional issues, as required Who has knowledge in key functional processes Awareness of business activities. Ability to troubleshoot and resolve the application issues and provide the root cause analysis as required. Has ability to understand business requirements and coordinate with multiple service line owners for client deliverables Required Technical and Professional Expertise Graduate degree or equivalent qualification in Computer Science, Electronics & telecommunication. In-depth knowledge of HLR, Prepaid/Post-paid system Proficient in Telecom domain knowledge Proficient in technical and communication skills. Proficient in using MS Office tools', PL/SQL, Unix, Shell scripting Good understanding of infrastructure technologies 7-8 years of relevant industry experience Preferred Technical and Professional Experience Graduate degree or equivalent qualification in Computer Science, Electronics & telecommunication. In-depth knowledge of HLR, Prepaid/Post-paid system Proficient in Telecom domain knowledge Proficient in technical and communication skills. Proficient in using MS Office tools', PL/SQL, Unix, Shell scripting Good understanding of infrastructure technologies 7-8 years of relevant industry experience Required Education Bachelor's Degree Preferred Education Master's Degree