Job Description

Job descriptionRoles and ResponsibilitiesMegahertz Internet is Hiring for Experienced Broadband Technical Help Desk Executive (Voice process) in Dehradun.Purpose of the Role: The objective of this role is to deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.Role Description: To provide customer satisfaction on every call. To ensure closure of the ticket within the prescribed TAT. To provide speedy resolution. To resolve product or service problems by clarifying the customer's complaint. To ensure support to all Engineers in field, sharing the configuration and responsible for internal technical support and external technical cooperationKey Result Area: This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms. Will be responsible for resolution of Technical complaints.Requirements: Education: Graduate or equivalent Work Experience: Minimum of 1yr - 6 Years in Broadband / Telecom Technical voice process (English) Age : Below 33. 6 days work & 1 rotational week off Job Location : Prem Nagar, Dehradun (Uttarakhand) Experience in customer service or call center background preferred. Experience handling Technical calls or in voice process is mandatory Should have relevant experience (Network) Strong communication skills Good interpersonal skillsEligible Criteria: Immediate joiners or Maximum 15 days' notice period are preferred Please make sure that you have all the below documents in place to attend the interview. Pan Card Aadhar Card Driving License X Certificate XII Certificate Graduation Certificate - UG/PG/Diploma/ITI Current company offer letter Last 3 months payslip Relieving letter (Applicable if relieved already)If Interested, please walkin to the below mentioned addressVenue Details: Wing 5/13/8, Near Mandir Gurudwara Chowk, Prem Nagar, Dehradun (Uttarakhand) - 248007Time: 10:00 AM to 03:00 PMContact Person : Prateek SharmaMobile Number : 8057000010Regards,Megahertz Internet HR TeamPerks and BenefitsBest in the Industry depends on your last withdrawn salary and years of experience.RoleTechnical Support - Voice / BlendedIndustry TypeTelecom / ISPFunctional AreaCustomer Success, Service & OperationsEmployment TypeFull Time, PermanentRole CategoryVoice / BlendedEducationUG : Any GraduateKey Skillstechnical helpdeskBroadband Technical supportISP Technical supportnetwork troubleshootingtechnical voice processnetwork configurationstrong communication skillsWIFI Technical supportinbound voice processtelecom network supportnetworkingJob Types: Full-time, Regular / PermanentSalary: ?8,000.00 - ?15,000.00 per monthBenefits:

• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• Premnagar, Dehra Dun - 248007, Uttarakhand: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Technical support: 1 year (Required)
• total work: 1 year (Required)

Language:

• English (Preferred)