Technical Support Executive
Year Thiruvananthapuram, Kerala, India
Job Description
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Job Brief We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication. Job Roles: Respond to customer request over telephone email and Website chats. Maintaining excellent levels of Quality, quantity and Customer satisfaction scores Escalate situations in an appropriate manner and coordinate with supervisors towards resolution. Meet Productivity, Quality and sales targets consistently. Must Have: Any Degree/ Diploma. A neutral accent in English(without any MTI- Mother Tongue Influence) Excellent in Verbal and Written Skills in English Willingness to work in any shifts in a 24/7 environment. Computer / Laptop with Headset & Fast internet. Good To Have: Working knowledge of LAN / WAN /Basic Troubleshooting and Technical Issues. Job Types: Full-time, Regular / Permanent Salary: 912,000.00 - 915,000.00 per month Benefits:
+91-XXXXXXXXXX
- Work from home
- Weekend availability
- Night shift
- Bachelor\'s (Preferred)
- English (Preferred)
+91-XXXXXXXXXX
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Job Detail
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Job IdJD3053987
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationThiruvananthapuram, Kerala, India
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EducationNot mentioned
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ExperienceYear