Job Description

Req No.

40281BR

and Qualifications

Graduate from any field./Diploma IT HW/SW/Certification course in ITES.

Principal Accountabilities
IT Admin are responsible for the installation, operation, and maintenance of computer systems and other technologies, such as communication systems. An IT admin's duties include configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users. Admins may work at a help desk, answering calls and e-mails regarding the computer network or communication systems. They may also be responsible for writing reports, tracking inventory, evaluating new technologies, negotiating contracts with vendors, and developing contingency plans in case of network failure.
This position is accountable for the following roles and responsibilities:

• . Setup new joiner IT system and other formalities (System set up, configuration, profile set help to activate account, MFA, Phone setup)
• . IT Assets shifting of employee for change of sitting. Maintaining the records for the same.
• . Stock management for Internet equipment (e.g. dongles).
• . Issuance and tracking of battery cell (mouse & keyboard, TV Remotes, Mics).
• . Daily inspection of Video Conference setup and any irregularities in Conference room & Board room.
• . Daily inspection of Trio setup in meeting rooms.
• . Troubleshooting printers (Case log, Paper jam, hardware issue, cartridge).
• . Daily checks for Server Room, Hub Room for any anomalies. Video wall Management.
• . IT/System setup for candidates arriving for interviews or external guest.
• . Hardware support, connecting with Dell Support for any new order, repairs or replacements.
• . Townhall Setup verification organized in cafeteria or other location within organization.
• . Internet lease line, PRI line and MPLS line invoice submission and co-ordination with vendors.
• . Coverage during prime-time (Business) hours from Monday through Friday (local time) and on-call support for urgent situations on non-prime-time hours, weekends and holidays. There might also be the requirement to work some weekends.

Skills

• . Excellent , including Windows Environment & Microsoft platform.
• . Extensive equipment support experience with hardware & software basic troubleshooting, asset tagging and management knowledge.
• . Working technical knowledge of current network protocols, operating systems, and standards.
• . Ability to operate tools, components, and peripheral accessories.
• . Ability to read and understand technical manuals, procedural documentation, and OEM guides.
• . Willingness and ability to travel occasionally.
• . Flexibility to respond and adapt to new, different, or changing situations, requirements, or priorities.

Topic Details
IT Now Ticket creation - Incident, Request
User awareness on IT now - hotline number, chat, self service
How to find KBs on IT now
Service Now Technical teams
Process - Incident creation, assignment to other teams
Meetings Arrange meeting in outlook - skype , teams addin - kb , outlook disconnected
Different joining options
Machine builds Installation process
Arrange setup for devices
Failure in runnning- Contact Pooja/Mahesh
Microsoft O365 Outlook, skype, Teams, office applications, MS Edge
Printer Printer issues
Printer Queue and service
Software Centre Applications
Updates
Network testing Ping, AP applications testing , citrix- web , speed test

Employment Status

Full Time

Region

Europe

Organization

Corporate

Business Sector / Division

Corporate Communications Admin