Technical Support Executive
Year Indian Institute Of Management, Gujarat, India
Job Description
About the Role: As a Technical Support Specialist, you have to work closely with a team of software developers. You have to understand the customer's issues regarding software and resolve their issues with the help of developers. You have to analyze all aspects of the software and make suggestions through the development phase to help avoid issues in the final product.Roles and Responsibilities:
- Answer calls professionally to provide information about ERP and services and obtain details of complaints.
- Understand Customer Complaints related to ERP and can translate it to IT team Properly.
- Maintaining and monitoring ERP project plans, project schedules & work hours.
- Assist users in all aspects of ERP system use.
- Manage the configuration and operation of on-premise ERP systems; provide technical support for ERP and software issues.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
- Documenting and following up on important actions and decisions.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Bachelor or master's degree in computer science or information technology or related field (Such as BE, Btech, Mtech, ME, BCA, MCA, BSc. IT, MSc.IT)
- Excellent communication skills
- Prompt, Responsive, Responsible, and Friendly approach to customer situations
- Day shift
+91 8799284673
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Job Detail
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Job IdJD2913100
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIndian Institute Of Management, Gujarat, India
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EducationNot mentioned
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ExperienceYear