Job Description

The Technical Support Executive is responsible for providing first-level support for HR

software products or platforms. This role involves troubleshooting technical issues,

assisting end-users with software functionality, resolving customer queries, and

ensuring customer satisfaction. The executive acts as a bridge between clients and the

development or product teams, helping maintain smooth operations and a consistent

user experience.

About the company:

The company was established in 2004. It's a software development company that

harnesses technology to drive the business forward. As a leading software development

company, they specialize in HRMS, FAMS, TDS Management Software, XBRL

Software, and PDF Signer. Business Process Management Software and Customer

Relationship Management Software that empower enterprises to innovate and thrive in

today's digital landscape. With over two decades of expertise, their commitment is to

deliver excellence and strategically drive growth for their clients.

The work life of the will be:

? Respond to customer queries via email, chat, or phone regarding HR software

issues, configurations, and usability.

? Troubleshoot and diagnose problems related to software bugs, login/access

issues, data inconsistencies, integrations (e.g., payroll, attendance systems), and

user errors.

? Guide users through step-by-step solutions, FAQs, and help documentation.

? Escalate complex technical issues to senior support or engineering teams with

detailed notes and logs.

? Document all customer interactions, issues, and resolutions in a ticketing system

(e.g., Zendesk, Freshdesk, Jira).

? Provide onboarding support to new clients, including software walkthroughs and

user training sessions.

? Collaborate with the product or QA teams to relay recurring issues and feature

requests.

? Stay updated with new software features, updates, and best practices to provide

accurate support.

The applicant must have:

? Bachelor's degree in Computer Science, Information Technology, or a related

field. (We also consider B.Sc/M.Sc fresher's )

? 1-3 years of experience in a technical support, software support, or helpdesk

role.

? Good understanding of HR systems such as payroll, employee self-service, time

tracking, and performance management modules.

? Basic knowledge of databases (e.g., SQL), APIs, or software debugging is a

plus.

? Strong communication and interpersonal skills - both written and verbal.

? Problem-solving attitude with a customer-first mindset.

? Knows basic implementation work

? Ability to manage multiple tasks and prioritize effectively in a fast-paced

environment.

? 6 days working - Sunday off

? Timings: 10.00 am - 6.30 pm

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person