Job Description

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
In Modern Work (MW), we help our customers get productive and stay productive with Microsoft 365 product families.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, honing your problem-solving, collaboration and research skills, and deepening your technical proficiency.

This role is Microsoft onsite only.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Response and Resolution

• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness

• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement

• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

Qualifications

Language Qualification
English Language: fluent in reading, writing and speaking.

Required Hard:

• 2+ years of experience on development/product expertise of at least one of core workloads :
• SharePoint
• Exchange
• Microsoft Teams,
• Azure AD
• Intune
• Strong in core technologies: .NET framework and ASP.Net / C# / .Net Core
• Exposure to scripting languages : JavaScript, JQuery, Powershell, Node.js
• Exposure to RESTful APIs, OAuth protocol

- Exposure to tools - Fiddler, Netmon, Postman

Required Soft:

• Willingness to learn new technologies/skills
• Willingness to take on challenges
• Strong customer focus
• Excellent verbal and written communications skills
• Ability to multitask

Nice to have/desired:

• Prior experience with Graph API (added advantage)
• Prior technical support experience
• Microsoft certifications
• Enterprise/Corporate working experience
• Experience with software development and/or test
• Knowledge of Programming against M365 Products

Critical Exposure areas:
1) Great troubleshooting skills
2) Good logical approach to the resolve the problem quickly
3) Ability to learn from an issue/situation, adapt and carry forward the solution to another seemingly unrelated issue

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.