Technical Support Engineer
Job Description
Day-to-day management and administration of the G Suite platform Provide support for Google Apps suite including applications like GADS, GASMO, SSO, Sites Development of Google-based tools, such as forms, sites and document libraries Ensuring accurate and timely resolution for assigned issues Providing front line end user support for multiple clients Noticing trends and devising long term solutions to recurring problems Escalate issues as needed Preferred Skills: Experience level 2-5 years Excellent verbal communication in English Mandatory experience Technical support handling US clients over the phone Should have done the first level of phone support in their current role. Technical skills Candidates should have application support experience role is L2 / Tier 2 support. Candidates should have worked in either Office 365/G-Suite support. Performed trouble shooting over the phone while in remote session with clients. Experience in Power Shell/Linux Desirable G Suite /Google Cloud platform support experience. Knowledge in any cloud platform, preferably Google cloud Should have worked in a system with good process environment ticketing system, escalation path, with daily/weekly reporting. Get Google certified in 3 months. Should be ready to work in US business hours. Location Trivandrum (Technopark) Availability Should be ready to join before September 30th.
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Job Detail
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Job IdJD3179008
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationThiruvananthapuram, Kerala, India
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EducationNot mentioned
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ExperienceYear