Technical Support Engineer

Year Bengaluru, Karnataka, India

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Job Role
Technical Support Engineer

Location
Bangalore

Experience
0-3 years

Gateways and infrastructure monitoring to ensure uptime is maintained.
Respond to external and internal queries regarding all connectivity issues such as gateways, routing, pricing, profiles, features, and delivery related queries etc.
Gateway communications: Reporting failures and any such errors, including but not limited to character-encoding, non-delivery, delays or feature support to suppliers.
Making changes on router to gateways, such as adding new destinations, disabling faulty routes, updating feature support, pricing changes, etc.
Completing monthly feedback reports for the management.
Providing technical support for all the RML products.
Should have basic knowledge of Linux, MS – Office.
Ready to work in rotational shifts and on weekends.

Email
careers@routemobile.com

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