Location: Pune - India
Position Summary :
Bentley Systems is seeking a talented individual (Mechanical/Chemical Engineer) to become a valued member of Global Support Team. This position is part of our Plant Global User Success team. The Plant Global User Success team is responsible for the ongoing development and implementation of new products, features, and support in Bentley's OpenPlant (OpenPlant Modeler, OpenPlant PID, OpenPlant Isometrics Manager & integral products like BRCM/ProStructures, BIM Etc.) Products. The team interacts with Professional Services, Product Development, Product Management, Quality Assurance, Marketing and Sales teams.
As part of the Global User Success team the technical support engineer is responsible for providing technical and user support via phone, e-mail, and web-portal for Bentley's users. This is a hands-on position that will interface with our users as well as our development, professional services, and sales departments. The position is responsible for problem analysis, documentation, resolution, escalation and creating content (like manuals, videos, etc.) involving Bentley's supported products.
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