Job Description

About the job:
The Red Hat Global Support Services team is looking for a highly skilled Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. In this role, you'll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and you will provide technical support for our enterprise customers online and over the phone. As a Technical Support Engineer, you will be responsible for performing basic investigation and troubleshooting to resolve difficult customer issues quickly and effectively. The customers you'll interact with are often other engineers, so we'll need you to develop your technical skills by becoming a Red Hat Certified Engineer (RHCE) and getting up to speed with our storage system. What you will do:

• Provide technical support to Red Hat enterprise customers
• Work with Red Hat enterprise customers across the globe on 24x7 basis that requires work in different shifts periodically
• Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
• Exceed customer expectations by providing outstanding customer service
• Consult with and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
• Contribute to the global Red Hat knowledge management system while working on customer issues

What you will bring:

• 4+ years of Linux experience in the enterprise sector with excellent administration skills
• Thorough knowledge of the Linux kernel, networking, and memory management
• Excellent troubleshooting skills, and a passion for problem solving and investigation
• Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus

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About Red Hat:
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.