Job Description

Our Top Requirement & Concern is "Communication Skills".The candidates that will be considered are the ones that have the following:- Excellent English communications skills
- Good vocabulary
- Friendly personality
- Someone that can be clear over the phone, patient, and loves to troubleshoot technical issues.Please record & attach an audio recording (up to 5 minutes) where you review/discuss your background and experience. This will help us narrow down the right candidate. Email your audio recording, along with your resume to: jobs @ veritasits.comCandidates that DO NOT submit an audio recording & resume, will not be considered for this job. & Responsibilities:

• Work with a variety of different clients and end-users providing service that is friendly, fast, and efficient through phone and Internet.
• Answer phone calls/emails from end-users to troubleshoot and resolve Level 1 & 2 technical support issues.
• Work with a ticketing system to document, prioritize and resolve support requests.
• Multitask across systems and applications, analyze and resolve a variety of technical issues, and comfortably navigate an environment of Windows, Mac OSX, Servers, and Mobile Devices.
• Work accurately in a fast-paced, hectic, ever-changing environment with strong attention to detail.
• Perform new account creation and account change requests for emails, active directory, and remote desktop users.
• Work alongside an elite group of technicians and administrators all focused on supporting our customers by meeting their technological needs.
• Work remotely in the comfort of your home.
• Ensure a high level of end-user satisfaction through ownership, resolution, and appropriate escalation of issues and support tickets. Provide strong technical resources and senior escalation points for numerous technologies.
• Other responsibilities as assigned

Required Qualifications:

• Excellent communication skills over the phone, email, text, or chat
• At least two years of technical support/help desk experience
• Resourceful, can work independently with minimal supervision
• Strong organizational, analytical, and time-management skills
• A stable and fast Internet connection from home that can support VoIP
• High School Diploma

Preferred Qualifications:

• 2-5 years of technical support/help desk experience
• A.S. in computer science or higher
• Thorough knowledge of Windows Server and Workstations environment
• Thorough knowledge of Microsoft Office products
• Good understanding of networking concepts, remote desktop, anti-malware, firewalls, ISP routers, and VPN.
• Experience with remote control tools and systems

About Us: Veritas IT Solutions is a successful independent IT Consulting company with a consistent history of growth. We employ talented, motivated, and innovative people that are focused on delivering superior solutions to our clients and are passionate about working with other highly skilled professionals in team environments.If you are seeking an opportunity to join a winning team, work with the latest technologies, and develop your career, then Veritas IT Solutions is the place for you.Our clients and business is conducted on the US East Coast Time Zone. Business hours 7AM EST - 7PM ESTWork Remotely

• Yes

Job Type: Full-timePay: From ?18,000.00 per monthSchedule:

• US shift

Application Question(s):

• Have you already recorded & emailed an audio recording (no longer than 5 minutes) where you review/discuss your background and experience?

This will help us narrow down the right candidate. Email your audio recording, along with your resume to: jobs@veritasits.comThe candidate audio file will help us with determining the following skills:
- Excellent English communications skills / Good vocabulary / Friendly personality / Work experienceExperience:

• technical support / help desk: 2 years (Required)

Language:

• English (Required)