Job Description

APPLY ONLY IF YOU ARE AVAILABLE IMMEDIATELY TO JOIN
and have the hunger to showcase your development
capabilities and grow!!Software Training and Support ExecutiveLooking for candidates preferably with minimum
1 year of experience in Software development,
training or support.Candidate will work closely with software developers
and users to provide face-to-face/online training
and L1/L2 support in desktop/web-based applications
and software to the clients from Maritime Industry.Client L1/L2 Support tasks include, but are not
limited to, attending Client calls remotely,
guiding users in their queries using Skype/Teamviewer,
relevant training, proposing customizations in the ERP,
documenting client change-requests. Support will be
provided by clearly communicating technical solutions
in a user-friendly, professional manner.Candidate will also be involved in software testing,
to enable him to quickly learn and vet the software
modules.Responsibilities:
=========
- Delivering new and existing user training
relating to Ship Management Software / Marine ERP.
- Develop training contents, as necessary, with
relevant IT knowledge
- Develop training documents like
Trainee Feedback, FAQs, Dos and Don- ts,
user guides, what's new.
- Support user enquires on the use of
software via phone / email / Skype /
remote assistance as needed and in a timely manner.
- Able to answer end-user questions.
- Need to help in software configuration,
troubleshooting, and provide software
support to the end users by working along
with software development team.
- Diagnose and resolve all technical issues.
Leverage technical skills to analyze system
configuration, logs, database contents and
source code to aid in defect resolution.
- Document all support issues in support log and
maintain various records and a knowledgebase
from the support calls received and answered.
- Ensure fast response and improved user experience
to the software users and ensure proper follow-up
on user issues.
- Contribute ideas on ways to resolve problems to
better serve the users and / or improve productivity.
- Update clients on powerful features and new
additions to the software, the latest promotion,
discounts and campaigns etc. about the product and
services.
- Represent eNix in a professional and courteous
manner (verbal, written and in appearance)
when interacting with clients.
- Maintaining good client relationships.
- Learn and understand all business process
flows created within the software.
- Maintains updates to documentation of
all user reference material on process flows.Qualifications & Requirements:
==================
1. Possess a Bachelor's Degree in Business Management,
IT or similar discipline
2. Additional training qualifications can also be
advantageous.
3. Prior experience of delivering training /
support in Marine Software.
4. Personality and aptitude may be regarded as
being equally important.
5. Must have excellent written and verbal
communication skills in English Language
6. Ability to prioritize and balance multiple tasks
7. Good presentation skills
8. Strong organizational skills, attention to
detail and ability to multi-task.
9. Software savvy, software product explorer
and going to the root of the problem reported
for giving the solution.
10. Maintain a positive attitude that promotes
team work within the company and a favorable
image of the company
11. Ability to work independently. Highly
accountable to timelines and schedule management.
12. Remain flexible on changing schedules
13. Willing to travel overseas for training sessions
14. Self-starter with ability to handle multiple
tasks and priorities
15. Analytical & technical skills
16. Professional DemeanorJob Type: Regular / PermanentSalary: ?15,000.00 - ?50,000.00 per monthSchedule:

• Day shift

Application Question(s):

• Are you a qualified Engineer?

Experience:

• Support: 1 year (Preferred)
• SQL: 1 year (Preferred)

Language:

• Excellent English (Preferred)

Speak with the employer
+91 9975624258