Job Description

We're looking for a Technical Support Engineer SumTotal, now part of Cornerstone OnDemand, offers All the tools your organization needs to drive compliance, employee skilling and upskilling, and career development and planning. Provide your employees with a powerful, engaging and personalized learning experience for development and growth. We are all about making work matter. We believe every team member has the potential to be AMAZING. We are bold, sharp, driven and most of all, real. Join us in our quest to democratize learning and help individuals unleash their edge. In this role you will.... Technical Support Engineer will play a critical role in providing technical assistance for SumTotal's global customer base. As a member of SumTotal Customer Support, Technical Support Engineers provide real-time technical support on SumTotal Enterprise products through e-mail and phone interactions with customers and by using SumTotal's internal incident tracking system. The fundamental goal of this position is to help our customers achieve success using our products. The job involves handling and resolving complex technical queries and issues in the areas of product functionality or architecture and defect correction

You've got what it takes if you have

• Developing a deep knowledge of SumTotal's range of enterprise products
• Solve basic common user problems in real time, including software functionality problems and questions; data communication/networking troubleshooting; installation problems and questions; and OS and browser related issues
• Communicating with corporate customers via telephone, email, or other media as applicable regarding technically complex problems identified in SumTotal's software products, and maintaining effective customer relations
• Escalate top priority, production-critical issues to the appropriate technical staff
• Maintain ownership of issues until resolution, drive other teams as needed, set customer expectations accordingly.
• Resolve incidents in a timely manner as per SLA's.

An extra dose of awesome if you have

• Technical and practical expertise in Windows 2000 Server, IIS, ASP, .Net, SQL Server or Oracle
• Experience in a SAAS environment will be advantageous.
• Strong customer service focus
• Good problem solving skills
• Excellent communication skills
• Graduation in Engineering / Sciences or a Post graduate degree in Computer Sciences
• Minimum experience of 3-5 years in application support will be preferred.
  
• Must be willing to work in US shifts (5.30 P.M-2.30 P.M)

Our Culture: Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you! What We Do: Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone's people development solutions are successfully used by more than 90 million+ people in 180+ countries and in nearly 50 languages. Cornerstone takes special care to ensure the security and privacy of the data of its users. Check us out on Linkedin, Comparably, Glassdoor, and Facebook!