Technical Support Engineer
Year Indore, Madhya Pradesh, India
Job Description
Job Code: 47B-Sup-TECHNICAL-4-9204
Job Locations: Indore, Madhya Pradesh, India
Required Experience: 3 - 5 Years
Posted:
2 days ago
Skills: Linux, windows, Mac OS, technical support
Technical Support Responsibilities:
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
Technical Support Requirements:
- Degree in computer science or information technology.
- Certification in Microsoft, Linux, or Cisco is advantageous.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
We\xe2\x80\x99re a team of experienced strategists, designers, and developers, working closely on all stages of your product journey \xe2\x80\x93 from conception to delivery. We are problem solvers for the world. We make our customers understand the impact of future generation technologies and create a transformational impact on different development strategies. Ultimately providing a sense of satisfaction through our exceptional products. We suggest you to just give your thought to us, and then leave everything to us. We will be providing end to end support from our side for creating wonders out of your ideas. We build trust and create an spark going collectively with you, we are progressive in selecting technologies, we assure you that we will be standing by your side always.
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Job Detail
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Job IdJD2988962
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIndore, Madhya Pradesh, India
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EducationNot mentioned
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ExperienceYear