Technical Support Engineer
Year India, India
Job Description
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Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Technical Support Engineer
Responsibilities
- Build in-depth knowledge of the specific concentrations of the Qualys product suite.
- Resolve customer issues; help them understand their vulnerability scan results, compliance with industry standards, and how Qualys can help them close the Cyber Exposure gap.
- Engage customers via support delivery channels, including email, phone, live chat, and screen-sharing sessions.
- Help maintain the Qualys knowledge management, writing articles based on your first-hand experience and helping customers mitigate the vulnerabilities that can impact all of our day-to-day lives.
- Work closely and build relationships with the rest of the Qualys team, including Sales, Customer Success, and Operations.
Required
- Bachelor\xe2\x80\x99s degree in Computer Science, Business Information Systems or similar field or equivalent work experience required or equivalent certifications (CompTIA A+, N+, S+)
- 3+ years of experience in a Customer Support/Help Desk/Technical support role.
- Excellent verbal and written communication skills
- Robust problem-solving skills, the ability to learn from doing, personal accountability, and a positive and professional attitude
- Experience and knowledge in the following areas:
- Network administration, Firewall Configuration, and strong knowledge of TCP/IP,SSL/TLS,DNS, DHCP, SSH
- Linux/Unix administration and system configuration in an enterprise environment
- Windows and/or Mac OS administration and system configuration
- Either professionally or in an academic setting, using Qualys and/or other vulnerability management or cybersecurity tools
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- LAN/WAN infrastructures.
- Common OS services(IIS, BIND, Apache, AD, WINS, Samba, SSH).
- Strong knowledge of current firewalls, Intrusion Detection System technologies, and Network Vulnerability Scanners.
- Windows Active Directory authentication and security.
- Knowledge of Samba/Active Directory integration
- CIFS, DNS, ACL, server/client configuration.
- Wireshark and pcaps
- Log analysis using Splunk or another SIEM product
Preferred
- Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)
- Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
- Basic programming knowledge
- Scripting in Bash, Python, Powershell, etc.
- Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
- Certificates and CA\xe2\x80\x99s
- Bilingual candidates are desirable but not required (Spanish, German, French, Mandarin, Japanese)
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Job Detail
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Job IdJD3047634
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIndia, India
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EducationNot mentioned
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ExperienceYear