Job Description

DESCRIPTION Job summary Amazon Robotics is looking for new colleagues to join our new Robotics support team in Hyderabad, India who possess a blend of customer-facing and technical skills. As parts of ARTS (Amazon Robotics Technical Support) your r

DESCRIPTION Job summary Amazon Robotics is looking for new colleagues to join our new Robotics support team in Hyderabad, India who possess a blend of customer-facing and technical skills. As parts of ARTS (Amazon Robotics Technical Support) your responsibilities will be to: . Drive high severity incidents affecting the Amazon Robotics global infrastructure. This activity will see you coordinate real-time service restoration between multiple teams, and act as a central point (incident manager) to reduce the duration and severity of the business impact. . Deep-dive and resolve technical issues work and manage technical tickets use various data sources to understand where the problem is coming from and what is the best path towards a swift resolution. . Approve and implement changes within the Amazon Robotics environment. Use maintenance windows to implement various updates or changes across the Amazon Robotics infrastructure. innovative solutions on behalf of the customer experience To be successful in this role you will have to : . Be an excellent communicator (both written and verbal) as you will interact not only with internal clients but also with other global teams as you work to resolve complex situations. Be prepared to explain technical details in a way that is equally understood by a technical and non-technical audience. We've found that working in prior customer-facing roles does present an advantage in this role as well. . Be technically inclined and have a technical background. Amazon Robotics is comprised of a varied number of complex systems. Developing a good understanding of these systems will be key when troubleshooting the various situations that you will be faced with. Our engineers usually have a good understanding of linux systems they know how to work with databases and pull data, understand how networks operate at a deep level, and can read and occasionally write automation scripts. Shift: Sunday-Thursday, 6:30 am - 3:30 pm IST Location: This is a hybrid role - you are expected to come into the local Hyd13 office at minimum on Tuesday/Wednesday/Thursday and can work from your home office on Sunday and Monday. BASIC QUALIFICATIONS . Bachelor's degree in Engineering, Computer Science or related technical field and 2+ years' experience delivering direct customer support or Master's degree in Engineering, Computer Science or related technical field and and 3+ years' experience delivering direct customer support . Strong Technical problem-solving and analytical skills . Proven ability to prioritize and manage multiple high-priority tasks simultaneously . Proven ability to lead complex technical discussions with a variety of groups, including Software and Systems Engineering, Operations, and Senior Management . Knowledge and/or working experience with Relational Database Management Systems (MySQL, Oracle) . Knowledge and/or working experience with Linux (RHEL, Ubuntu) . Knowledge and/or working experience with AWS . Proven ability to troubleshoot and identify the root cause of issues, drive improvements, and preventive measures . Ability to establish priorities, work independently, and proceed with objectives without supervision. PREFERRED QUALIFICATIONS . Experience in SAAS/On-Premise Application Support . Demonstrated experience in one or more of the following additional areas: Coding Languages (Java,Python), Networking Technologies (TCP/IP, DNS)