Technical Support Engineer
Job Description
Role and Responsibilities: Support end users with Windchill Configuration, Installation or Upgrade/migration issues, end user issues Investigate the functional, technical and performance issues and work with end-users to find the resolution. Perform root cause analysis for problems Update the documentation associated with best practices and end-user training materials Accountability: responsible for active participation in contributing and evolving the PTC Knowledgebase by authoring technical articles by capturing best practices Customer support for issue resolution. Troubleshooting methodologies and resolution. Ensure to meet and exceed Performance SLA s.
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Job Detail
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Job IdJD3082533
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurgaon, Haryana - Pune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear