Job Description

Position Title : Technical Support EngineerTeam : Technical SupportQualification : Any Graduation / Bachelor's Degree in Computer Science/ IT or related fieldExperience : 1- 3 years of work experience in a customer- facing enterprise technical support, IT support, or as a Technical Engineer.:* Part of a Technical Support Team, you will be responsible for providing 24/7 Technical Support to Sectigo customers and partners.* Must be able to work independently and offer the highest quality support for all technical issues related to Digital Certificates over Email, Live Chat & Phone.* Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner;\* Conduct root- cause analysis for technical issues and find workarounds and solutions;* Escalate difficult cases to a senior support tech;* Document problem resolution steps, compile and update user documentation, including but not limited to training materials, technical manuals, technical support FAQs;* Follow- up with customers on outstanding issuesSkills:* Candidate must possess strong troubleshooting & analytical skills.* Must have exceptional verbal/written communication skill in English.* Knowledge on Networking, Web Servers, Web Hosting, DNS and Cryptography is preferable.* Experience or relevant knowledge on Linux & Windows Servers is preferable.* Certifications on RHCE / MCSE / CCNA will be an added advantage* Experience with the Salesforce platform is a plus.Job Types: Regular / Permanent, Full-timeSalary: ?8,710.17 - ?35,451.17 per monthSchedule:

• Rotational shift

Supplemental pay types:

• Shift allowance

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Speak with the employer
+91 9384667852