Job Description

About Us Digital.ai, brings together the best and brightest minds from around the world to drive outcomes and revolutionize the software industry. By transforming the way enterprises create, measure, deliver, secure, and continuously improve digital products, we are able to achieve our mission of creating a digital world we can trust. The leaders in Value Stream Management, software delivery, and application security - bringing game-changing innovation to Global 5000 enterprises. Digital.ai turns outputs into outcomes, enabling enterprises to deliver digital experiences customers trust. With unrivaled transparency, intelligence, and security, businesses can create value, fuel growth, and drive transformation like never before. Position Overview: As an Digital.ai Customer Support Engineer, you'll engage with Enterprise-level customers, providing guidance, support and analysis. You'll learn to become a Subject Matter Expert in at least two products within the Digital.ai Value Stream Platform. You will proactively help customers avoid potential issues and be responsible for providing clearly articulated solution to achieve the greatest customer satisfaction. Having a strong background from working within the software development cycle will be a major pre-requisite for this role. If you are a quick thinker and able to deliver a high-quality code, quickly, using the latest frameworks and technologies – you should join us! Requirement:

• Bachelor of Science degree in Information Technology, Computer Science or equivalent (preferred)
• 3+ years working in one or more of these roles: software development, technical support or sales engineering and can clearly demonstrate strong technical aptitudes in one or more platform areas
• Strong problem-solving skills
• Excellent client-facing skills including the ability to work with customers in a manner that is professional, compassionate, and effective
• Excellent written and verbal communication skills
• Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally
• Good understanding of SaaS and Cloud operations
• Good understanding of the security processes, standards & issues involved in multi-tier, multi-tenant web applications for example SSO (Single Sign on Authentication), LDAP, etc
• Good understanding of the architectural principals of web-based platforms including SaaS, multi-tenancy, multi-tiered infrastructure, and application servers
• Good understanding of APIs (application programming interfaces), HTTP requests, Databases and Network infrastructure.
• Scripting language experience (Python or Perl, etc.)
• Good understanding of working on a UNIX (Linux, Solaris, etc.) and Windows operating systems and familiarity with applicable troubleshooting tools
• Enjoy working in a fast-paced, dynamic, multicultural, innovative, and international environment
• Ongoing learning attitude, has effective time management skills, shows attention to detail and can communication in English (oral and written)
• Must be able to work effectively with a globally distributed team using collaborative tools such as Zendesk, Atlassian, Microsoft Office 365 suite, and Slack

• Replicate/setup customer system architecture and integrations in: Azure, AWS, Docker, Hyper-V and/or VirtualBox
• Diagnose and troubleshoot network connectivity issues stemming from Windows and Linux protocols
• Implementing microservices and containers e.g., Kubernetes, Docker, Open Shift
• Building and implementing CI/CD Pipelines, experience working with repos, build automation tools, build orchestration and environment automation is very interesting E.g., Jenkins, GIT, SVN, CVS, Cloud-Formation, Terraform, Chef, Ansible, Puppet, Code Pipeline, & Azure Stack

• Mobile & Internet Reimbursement – INR 1500 per month
• Medical Insurance for Employee and their family Members including Parents / In-laws
• Personal Accident Insurance & Term Life Insurance for Employee
• Cash LTIP Units
• 42 Days Leave in a Calendar Year
• 5 Days Bereavement Leave
• Paternity Leave – 10 Working Days
• Maternity Leave – As per Statutory norms (26 Weeks)
• Digital.ai Work Anniversary Leave – 1 Day
• Wedding Gifts
• New-born Baby Gifts
• Birthday Gifts
• Long Service Award
• Flexible working arrangements
• Unlimited access to continuous learning and professional development with Udemy
• Opportunity to work with a diverse, global team
• Knowledge of Structured authoring, minimalist principles, and experience working in an agile development cycle.