Technical Support Engineer

Year Bengaluru, Karnataka, India

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Location : Bangalore

Technical Support Engineer Roles & Responsibilities:

Good communicator
Initial Point of Contact for all device and software related concerns from customers.
Attend meetings with clients to analyze, troubleshoot and diagnose problems.
Ability to understand the customer requirement and coordinate with technical team to get it implemented.
Good and agile troubleshooter
Assist in creating training materials pertaining to relevant device / product troubleshooting and usage.

Experience Level:

Essential Skills:

Bachelor's degree in computer science or related stream.
Basic Knowledge of programming languages like Android and Java and process management methodology.
The ability to recognize risks and errors in an application.
Exposure to any bug tracking tools and requirements analysis and tools.
Knowledge on Agile practices is desirable.
Customer centric approach
Good time management and organizational skills.
Self-motivated, works well independently and with others.

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