Job Description

Technical Support Associate

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Location: Hyderabad

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About Us:

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.
UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

We are seeking a dedicated and customer-focused Technical Support Associate to join our team in Hyderabad. The ideal candidate will provide technical assistance and support related to computer systems, software, and hardware to ensure smooth operations and customer satisfaction.

Key Responsibilities

Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity. Guide customers through step-by-step solutions to resolve technical problems. Document and track issues using the company's ticketing system. Collaborate with other technical teams to escalate and resolve complex issues. Maintain up-to-date knowledge of product features, updates, and industry trends. Provide feedback to improve customer support processes and product functionality.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field preferred. Prior experience in technical support or customer service is an advantage. Strong problem-solving skills and ability to troubleshoot technical issues. Excellent communication skills in English, both verbal and written. Familiarity with operating systems (Windows, macOS, Linux) and common software applications. Ability to work independently and as part of a team in a fast-paced environment. Willingness to work in shifts, if required.

How to Apply

If you are passionate about technology and helping customers, please submit your resume and cover letter to careers.in@unifycx.com with the subject line "Technical Support Associate - Hyderabad".