Technical Support Analyst, Senior Associate

Year    Bangalore, Karnataka, India

Job Description

Key responsibilities:

  • Install and configure patches and updates
  • Trouble shoot upgrade issues.
  • New environment deployments when required.
  • Backup and restore metadata & glossary
  • Monitoring of workflows, jobs, Reports scheduled
  • Setup /configuration and BAU of Collibra environment
  • Usage guides, best practices
  • All other items needed to support the platform as requested by LSEG
  • Monitoring and management of On-prem job servers/JS VMs
  • Management of Database and related activities (For e.g. Restoration etc.)
  • Management of storage and Weekly backups
  • Manage Single Sign on
  • Network Support (Performance check, uptime/recovery)
  • IT Change Management
  • Responsible for 9x5 proactive monitoring of events/logs generated from both IT Infrastructure (On-prem job-servers/JVMs, Network, Database and backup) and AWS cloud environment by leveraging LSEG tools (e.g. Amazon Cloud Watch, Datadog, QRadar/One identity) and constantly check performance and availability parameters to ensure high availability
  • First level troubleshooting of qualified alerts
  • Configuration of Ports, Job server and maintenance


Skills & Experience:
  • Certified AWS or Azure Cloud person
  • Experience with Networking, Windows, Data stores and Monitoring tools.
  • Experienced in Agile and CI/CD methodologies
  • Excellent written & verbal communication and presentation skills
  • Excellent interpersonal skills


At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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Job Detail

  • Job Id
    JD2965234
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangalore, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year