Job Description

Job Title: Technical Support AnalystDepartment: IT Enterprise Technical SupportExp-3-4 yrsJob location-Bengaluru:ONSITE AND REMOTE RESPONSIBITIES: Onsite technical and deskside support presence is based on business needQUALIFICATIONS, EXPERIENCE, KNOWLEDGE and SKILLS * Bachelor's degree or related working experience in the IT field, at least three years or more * Understanding of ITIL Frameworks * Experience and knowledge with creating and abiding by Service Level Agreements (SLA) * Excellent client service skills in a demanding, deadline-driven environment * Experience with enterprise systems management tools such as BMC Client Management, Microsoft SCCM is a plus.

• Technical Certifications: Only one is required of either, Microsoft Azure/365 Associate or Fundamentals, A+, Security+, Network+, Cloud+

• Hands on experience with Service Now or any helpdesk platforms, like BMC Footprints, Zendesk, fresh services, etc.

• Interactive experience handling phone and chat-based support activities within a 10k+ user base

• Advanced knowledge of Microsoft operating systems, Microsoft Surface, Dell laptops and hardware

• Experience working with company software, hardware products and related business issues that may impact overall business plans or business continuity .

Preferred Skill Sets

• Mortgage or Finance Background (nice to have)

• Application install experience via Microsoft Company Portal

• Amazon Workspace (virtual desktop)

• Windows 365 Cloud PC (nice to have)

• Microsoft Multi-Factor Authentication

• Strong understanding of Microsoft 365 Suite (Office, OneNote, Outlook, Teams, SharePoint)

• Supporting Zero Clients (Dell, Hewlett Packard)

• Knowledge of BitLocker Encryption

• Support for Cisco VPN Anyconnect client / Cisco Umbrella (Cisco Duo nice to have)

• RSA Authentication Manager (token assignment, token resync and distribution) * Genysys Interactive Desktop (i3) (nice to have, main phone system)

• Group Policy / Active Directory Understanding

• Knowledge and support of mixed environments or multi-tenant (Hybrid and Auto Pilot joined devices)

• Polycom desktop/conference phones (e.g. VVX 400, IP Sound station IP 7000) nice to have

• Reliable transportation a must (based on site location)

• Printer Management (building print queues, configuring multifunction printers (e.g. Xerox, Savin)

Job Type: Full-timeSalary: From ?120,000.00 per yearSchedule:

• Monday to Friday