Job Description

About the Company: At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2022, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.
About the Team: The mission of our Digital Operations team is to operate a fault resilient, customer-centered, proactive DevOps team. The team is responsible for supporting systems that deliver AT&T’s customer experience, across multiple internet-facing eCommerce applications, databases, platforms and technology stacks. Our customer-journey centric Ops team is made up of Ops Engineers as well as Site Reliability Engineers (SREs) who are all focused on ensuring a highly available, resilient, performant and secure customer experience.
Qualifications - Internal

Responsibilities:

• Create Dashboards in Kibana for operations and business teams
• Create Watcher alerts for operations teams
• Creating queries which can be posted to Logstash API for data extraction
• Educate operations personnel on ELK stack and dashboard creation in Kibana
• Translate business requests into technical solutions
• Work with ELK tools support team to identify and extract new fields
• Familiar with developing reports/dashboards in EFK/ELK/Splunk, PowerBI/DAX : 3 - Intermediate (practical application)
• Familiar with any database and querying them using SQL or NoSQL constructs: 3 - Intermediate (practical application)
• Excellent written and verbal English communication skills to work in a Global team

Required Experience:

• Total experience 5+ yrs.
• Understanding of eCommerce platforms including Kubernetes contains and Microservices
• Experience with log analytics and/or log creation required
• 3-5 years using Kibana and the ELK stack
• Familiarity with all Kibana visualizations including TSVB (time series visual builder), Timelion, Lens, Vega

Secondary / Desired skills:

• Tableau: 2 - Novice (limited experience)
• Familiar with Python in querying RESTFUL APIs and other data sources, manipulating and displaying data: 2 - Novice (limited experience)
• Understanding of web development, containers and Microservices: 2 - Novice (limited experience)
• Capable of leading small team of experts

Shift timing: Shift falls typically between 6 AM to 10 PM India standard time. Occasionally may have to work long hours in situations when it is needed.
Location: Chennai/Hyderabad
Education Qualification: Bachelor’s/ Masters degree in Computer Science is preferred
About the Company: At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2022, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.
About the Team: The mission of our Digital Operations team is to operate a fault resilient, customer-centered, proactive DevOps team. The team is responsible for supporting systems that deliver AT&T’s customer experience, across multiple internet-facing eCommerce applications, databases, platforms and technology stacks. Our customer-journey centric Ops team is made up of Ops Engineers as well as Site Reliability Engineers (SREs) who are all focused on ensuring a highly available, resilient, performant and secure customer experience.
Qualifications - Internal

Responsibilities:

• Create Dashboards in Kibana for operations and business teams
• Create Watcher alerts for operations teams
• Creating queries which can be posted to Logstash API for data extraction
• Educate operations personnel on ELK stack and dashboard creation in Kibana
• Translate business requests into technical solutions
• Work with ELK tools support team to identify and extract new fields
• Familiar with developing reports/dashboards in EFK/ELK/Splunk, PowerBI/DAX : 3 - Intermediate (practical application)
• Familiar with any database and querying them using SQL or NoSQL constructs: 3 - Intermediate (practical application)
• Excellent written and verbal English communication skills to work in a Global team

Required Experience:

• Total experience 5+ yrs.
• Understanding of eCommerce platforms including Kubernetes contains and Microservices
• Experience with log analytics and/or log creation required
• 3-5 years using Kibana and the ELK stack
• Familiarity with all Kibana visualizations including TSVB (time series visual builder), Timelion, Lens, Vega

Secondary / Desired skills:

• Tableau: 2 - Novice (limited experience)
• Familiar with Python in querying RESTFUL APIs and other data sources, manipulating and displaying data: 2 - Novice (limited experience)
• Understanding of web development, containers and Microservices: 2 - Novice (limited experience)
• Capable of leading small team of experts

Shift timing: Shift falls typically between 6 AM to 10 PM India standard time. Occasionally may have to work long hours in situations when it is needed.
Location: Chennai/Hyderabad
Education Qualification: Bachelor’s/ Masters degree in Computer Science is preferred