Job Description

Technical Solution Expert

Description -

Supply Chain Operations

At HP Inc.

Do you love taking tough challenges? Do you love disrupting the status quo and want to re-invent? We are in search of talented people like you who are inspired by the big questions, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a leading technology company, with 8 decades of rich history, operating in more than 170 countries around the world committed to creating technology that makes life better for everyone, everywhere. Following a truly employee-first culture, we are guided by the HP Way that creates a culture of mutual trust, empowerment, and excellence.

About the Role

Technical Solution Expert

As a Technical Solution Expert in [Chennai], you have a win-win opportunity: Use your skills to implement integrated solutions, then grow your own career through a variety of paths inside one of the world\xe2\x80\x99s leading technology companies.

What can you expect?

As Technical Solution Expert

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user\'s contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical). .
• Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements.
• Understand and utilize ITIL.
• Represent and lead an HP team in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
• Partners actively with the Sales Pursuit team.

You would be the right if you have:

• First Level University degree: a) technical, b) non-technical (i.e., Bachelor of Arts/ Science). Typically 3-4 year completion beyond High School level, BA/BS or equivalent experience.
• 5-7 years experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.
• Advanced Software and hardware knowledge of computing, storage and peripheral devices.
• Specific knowledge and training with HP products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).
• Advanced proficiency with case management databases and tools.
• Superior customer service skills.
• Phone and remote support experience. E-support experience, knowledge and resolution ability.
• Ability to solve and document solutions for usage of other technicians and customers.

Some of the vast reward of working at HP:

• Excellent career path and career development resources to enhance your skills and capabilities to support your career journey.
• A thriving diverse, equitable and inclusive environment where you are valued for the individual you are and are empowered to own your work and decisions.
• A wholesome and comprehensive total rewards plan including finance, health, work life integration, career growth and compensation.

We take a of pride in our commitment to diversity, equity and inclusion \xe2\x80\x93 it\'s just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each day. When you do that, you\xe2\x80\x99re more innovative and that helps grow our bottom line. Come to HP and thrive!

#LI Post

Job - Services

Schedule - Full time

Shift - No shift premium (India)

Travel -

Relocation -

EEO Tagline -

HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.

HP