Job Description

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Day to Day responsibilities:

• Coordination of support resources, as well as, facilitating the communication with Emerson business units, various technical teams, and vendors.
• Design and follow appropriate governance model/plan for SLA based support contracts.
• Drive cross-functional interaction to ensure successful and timely delivery of high-quality support services.
• Ensure that systems, processes, and methodologies, as specified, are followed to ensure effective monitoring, control, and support of service delivery.
• Manage regular internal and business units facing operational reporting including system uptime and utilization, incident management, resource forecasting and utilization and overall account status.
• Responsible for timely and accurate monthly billing in accordance with the clients\' contract. This includes regular reviews and management of resources time and timesheets.
• Ensure excellence in service delivery to ensure customer satisfaction and minimize down time. Identify areas for process improvement to ensure that teams are improving performance and service quality. Lead efforts at client engagements and across Emerson to implement and measure the improvements.
• Track, manage, negotiate, and maintain Business Unit budgets
• Communicate potential needs for change orders with Business Units based upon new support needs or projects.

Required Skills

• Education to Bachelors degree level or equivalent, but experience may be considered in lieu of formal education
• A minimum of 7 years of applicable industry experience in delivering Enterprise IT Services.
• 5 to 7 years managing teams as part of an IT Service Delivery organization within a Managed Services environment.
• Knowledge of Oracle application, SAP, database and infrastructure solutions, cloud, systems integration
• Demonstrable experience managing customers and delivery of IT services.
• Must possess strong written and oral communication skills

Preferred Skills:

• ITIL Service Delivery qualification is desirable.
• Experience working multiple Cloud service providers including OCI, Azure
• Fluent in English

About Us:

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable.

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.

Our training programs focus on end-to-end development, from onboarding through senior leadership.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company\'s values and our responsibility to leave the world in a better place. Learn more about our and about .

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .

Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.

Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

We help customers in the world\'s most essential industries solve the biggest challenges of modern life.

Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.

Our Causes - Planet, Humanity, Champion, Inclusion and Future - shape, define and fuel Emerson\'s culture while inspiring our innovative spirit and driving our focus.

Whether you\'re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master\'s degree, you\'ll find opportunities with us. Join our team and start your journey today!

No calls or agencies please.

Emerson