Job Description

Greetings from Synergy Resource Solutions.
Our client company is one of Indias leading PCB designers, manufacturers, and assemblers based at Ahmedabad require,
Position: Technical Sales Support Executive (Customer Care Executive-Technical
Qualification: Any UG Graduation (Electronics & Communication / Electrical / Electronic degree is a Plus)
Experience: 0-2 Years (Freshers can also apply)
Location: - Ahmedabad ( Ambli Road ,off Bopal)
Timings: 9 am to 6:30pm
Working days: 6 days (Alternative Saturdays off)
Pay Range: 18000 - 25000 INR Per Month
Skill Set Required: - People\'s Person, Time Oriented, Great Verbal & Written Communication Skills, Basic Math Skills, Basic Computer Literacy, Handle Customers Relations & Complaints, Crisis Management, Administrative Skills, Attention to Detail, Voice Inbound & Outbound Process, Email Inbound and Outbound Process and Chat Inbound Process
Job Responsibilities

• Provide Pre-sales technical assistance, services and products education
• Work on sales support services and provide technical and commercial back up as required.
• Support marketing activities by attending trade shows, conferences and other marketing events.
• Generate and process new sales leads, inquiries and purchase orders as necessary.
• Answer Emails, Phone calls and chats from customers and deal with queries as they arise.
• Follow up with customers to make sure that they are satisfied with a particular product or service.
• Experts pay attention to detail, as customers may have the same problems; report the problems as necessary.
• Deal with any customer complaints and resolves the issue as necessary
• Persuade customers that a product or service best satisfies their needs in terms of quality, price and delivery
• Provides hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management
• Solicit cross-selling and up-selling opportunities within the customer care experience.
• Take the extra mile to engage the customer