Job Description

Role Summary: We are looking for a Technical Project Manager having very good understanding of ServiceNow.Responsibilities:\xc2\xb7

• Should be able to manage end to end ServiceNow projects.
• Hands on experience on ServiceNow implementation and Service Improvement Projects.
• Good in customer and team handling.
• Support on business development and provide solutions to various customer based on the requirement.
• Aware about industry best practices like ITIL, ISO 20000, ISO 27000, COBIT, SIAM etc.
• Provides analysis of problems while working toward solutions to technical issues.
• Uses scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow.
• Proficient with various module of ServiceNow including CSM, ITSM, ITOM and CMDB etc.
• Configuration/Customization of the ServiceNow system including workflows.\\
• Provide general support, administration and maintenance of the ServiceNow platform, including ITSM, ITFM and other ServiceNow applications.
• Perform user account administration and governance, including group maintenance, user roles and process user license tracking, and monitoring of single-sign on providers.
• Develop custom reports for end-users that require assistance with report creation.

Provide backup to other team members, as needed, for activities such as CMDB administration, system upgrade and patching, regression testing and releasing of new applications. * Programming experience with server-side and client-side JavaScript, Ajax, JSON and XML, preferably within ServiceNow (business rules, script includes, client scripts, transform map scripts, etc.)

• Advanced ServiceNow skills such as workflow development and custom application development is nice to have.
• Functional knowledge of ITSM processes and best practices. Experience with other ITSM solutions such as Remedy, Salesforce etc.
• ITIL v3 Foundation certification or beyond.
• Familiar with web services integrations using SOAP and REST.
• Proven problem solving and troubleshooting abilities using strong analytical skills and creative thinking.
• Works directly with IT Management to align ServiceNow with IT organization strategy.

well experience as a System Administrator/Developer of a service management application, preferably ServiceNow. * Good hands on of project management skills like project planning, tracking, configuration management, Risk identification and mitigation.

• Candidate must have good understanding of Agile.
• Experience of managing team with more than 10 peoples.

Prerequisites:\xc2\xb7 Qualification - B. Tech/B.E.\xc2\xb7 Ideal candidate should have a minimum of 10+ yearsBase Location: Noida, but flexible to travelCertifications-

• CSA - Certified System Adminstration- Mandate
• CAD - Certified Application developer- prefer to have
• CIS - ITSM/ CIS-CSM- prefer to have

Specialization DescriptionTechnical Project Management requires specific technical knowledge to plan, organize, and control resources, procedures, and timing for a technical process or project including:

• Developing detailed work plans, schedules, project estimates, resource plans, and status reports, conducting risk analysis and monitoring the progress of plans against project milestones and budgets
• Providing technical and analytical guidance to the project team
• Ensuring adherence to quality standards and review of project deliverables
• Analyzing and documenting requirements by liaising with a range of users in the organization
• On some projects, where applicable, manages the integration of vendor tasks and tracks and reviews vendor deliverables Specialization Match Note: Para-Professional incumbents update/maintain project schedules and associated resource plans and prepares progress reports. Para-Professional support may be in a Project Management Office (PMO) environment supporting multiple IT Projects.

Level DescriptionTypically leads a team of experienced or senior professionals who exercise latitude and independence in assignments. Level often assigned to manager of Supervisors. Implements policy and strategy for short-term results (1 year of less), whilst influencing others outside of own job area on policies, practices and procedures. Problems are difficult to moderately complex.Headquartered in Japan, NEC is a leader in the integration of IT and network technologies. With over 123 years of expertise in providing solutions for empowering people, businesses, and society, NEC stands tall as a champion in enabling change and transformation across the globe. Present in India since 1950, NEC has been instrumental in burgeoning India\'s digitization journey continually for the past 70 years.NEC India has proved its commitment to orchestrating a bright future through its diverse businesses from Telecommunications to Public Safety, Logistics, Transportation, Retail, Finance, Unified Communication and IT platforms, serving across the public and private sectors. NEC India, through the deployment of cutting-edge technology, has been powering India in seminal ways, making lives easier, safer, and more productive for all.With its Centre of Excellence for verticals like Analytics platform solutions, Big Data, Biometrics, Mobile and Retail, NEC India brings to the table, innovative, seamless solutions for India and across the world.NEC India is headquartered in New Delhi and has its offices panned across the country. It has branches in Ahmedabad, Bengaluru, Chennai, Mumbai, Noida and Surat.Specialties:IT & Networking Solutions, Unified Communication Solutions, Safety and Security Solutions, Integrated Retail Solutions, Data Centre Solutions, Safe and Smart City Solutions, Transportation Solutions, SDN Solutions, Carrier Telecom Solutions, and Solutions for Society.-

NEC Corporation