Job Description

Responsibilities

The Production Technical Lead Role is aiming at managing the SWIFT central platform for SG through the following activities :

ROUTING & CONFIGURATION : performing the applications setups (approx. 15 app)
a. Validating new routing & configuration requests from project team before deploying production
b. Implement routing & configuration changes in production and follow-up for production flow effectiveness
c. Update tracker on all changes

INTERVENTION : taking parts in operations on the applications (meeting with Transactis, SWIFT operations, briefing with teams...)
Participate in planned operations on SWIFT, Cristal & Alise platforms (version upgrades, mandatory evolutions, clients' migration, maintenances, fixes and patches) :
a. Intervention : Carry out the necessary setups required for operations with technical teams (Transactis, TTIS) and project teams (HSE/PJT) in compliance with applicable procedures
b. Routage : Perform the actions of creation & activation defined by technical teams (Transactis, TTIS) and project teams (HSE/PJT) together with users of the SWIFT platform
c. Ensure post-activation follow-up to make sure the entirety of the platform is working in accordance with the expected result.

INCIDENT : manage and follow-up incidents in the scope
a. Analyze whenever possible impacts based off Supervision team's information
b. Alert the incident (conf call, du ticket...)
c. Share information with teams on different sites to keep the Production activity running
d. Take part in recovery/resolution actions when needed
e. Participate in cold followup
f. ON-DUTY : Provide out of office hours support for Supervision teams on a rotational basis ( mostly 1 week / month )

PROJECT : following the SWIFT Messaging Hub Evolutions with the Project Managers
a. Initiate and carry out projects individual/in-group to improve processes and procedures
b. Define deliverables and regular reporting

TRAINING : providing training for Indian/French teams (procedures...)
a. Ensure Knowledge Transfer
b. Perform Procedure and documentation review (alerts, incidents, etc...)

EXPERTISE : provide L2 support for the escalated alerts by Supervision teams and for the requests by Customer Care
a. Provide analysis requested by Level 1 teams, especially Supervision Teams
b. Search information on different applications

What we offer
In the SWIFT domain, you have on one hand the business lines that create and exchanges international payments. On the other hand, you have technical teams put at their disposal servers, databases and applications to transfer those computer's data. And the HSE support is the liaison between these two worlds : make accessible the information from technical language to provide better guide business lines in their banking activity.

Armed with those two skills, the job at Tech Support is a springboard unmissable as much for people willing to join the business functions as for those wishing to leaning towards IT-related positions. And this, in addition to the international and crosscultural context of the team !

Joining us at Tech Support of HSE is therefore harvesting myriads of skills : SWIFT expertise, monitoring, incident, deployments, applicative maintenance, crosscultural exchanges, process continuous improvement, etc.

We are working within an entity in constant evolution, changes therein are frequent, and the diversity of our task palette is our USP.

Profile required

• Certified Bachelor's Degree or equivalent (IT field appreciated)
• Worked in international team or Support teams with exchange across different teams
• knowledgeable in financial exchanges, products & protocols from SWIFT (SWIFTNet, SWIFT Alliance, FIN/MX/FA/Browse, RT/SnF, etc.)
• Hub/Payment applications knowledge & workflow
• Production Support experience at L2 level where a platform understanding is a key aspect helping in your investigation & analysis during interventions or incidents.
• team-player while remaining independent
• multitasking and keen on initiatives
• searching, investigating, analyzing, understanding...
• taking up on challenges
• juggle different activities in your days and weeks
• Knowledge on business tools like ITSM ( incident / changes ), CITRIX , Outlook, MS TEAMS, Sharepoint , etc
• exploring, proposing and argumenting new ideas

Why join us

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status"

Business insight

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you're joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved