Job Description

Recruiter: Shalini Singh

Hiring Manager: Sidharth Gupta

Career Grade: E

Internal Closing Date: 15th September 2023

Responsibilities:

• Advanced Troubleshooting on Cisco WAN/MAN/TPNC Routers
• Implementation and change management of WAN/MAN/TPNC changes (e.g. OS upgrades) and ensure all work is carried out to a high standard
• Handle incident events (L3) and Incident/Problem escalation according to the defined standards
• Provide Technical Support during major incidents and troubleshooting assistance for complex operational issues impacting network performance.
• Provide Root Cause Analysis for Low, Medium and High Severity Incidents.
• Responsible to document all Troubleshooting activities into the incident record/ticket
• Co-ordinate with onsite operation teams to resolve regional/global problems
• Further development of existing network infrastructure
• Provide a technical point of contact between user/IT groups to ensure effective support
• Project collaboration with Implementation and Engineering teams
• Interface to external vendors to ensure high standard of fault resolutions
• Develop good technical awareness of new product developments in emerging technologies.
• Manage own work effort effectively with minimum supervision
• Work on own initiative, recommending and implementing improvements to the network.
• Mentoring and raising the technical skills of level 1 and 2 engineers
• Risk Analysis and Validate Changes to minimize the impact
• Assist with internal and external audit requests

Work Experience:

A minimum of Six years of experience working in a network control environment and experience in all of the following areas:

• Good understanding of all key technologies in Data Networks including traditional WAN and SD WAN and knowledge of Cisco products including Cisco\'s SD WAN (Viptela) technology
• Routing protocols (e.g. EIGRP, BGP, OSPF)
• OSI & TCP/IP Network protocol architecture, Layering benefits and concept, functions of different layers, switches and LAN design, VLAN\'s, VTP, STP, RSTP, MSTP.
• Cisco Router & Switch experience with emphasis on IOS / CatOS, NxOS.
• Experience in Cisco products is essential (e.g. ISR G3, ASR 1000, vEdge 2000/5000)
• Good troubleshooting skills on QoS technologies on Layer 3
• Strong problem solving and analytical skills
• Strong understanding of TCP/IP
• Familiar with Monitoring tools (e.g. Smarts, SevOne)
• Familiar with NGSD and Service Now for Incident/Change Management

In addition the jobholder will need to have had hands-on experience with Network General Sniffers (e.g. Niksun) and a good understanding of all network protocols (e.g. TCP/IP & UDP, SNMP, FTP, TFTP, SSH, IPSec, IPSLA, NTP)

Requirements of Support Engineer WAN/MAN/TPNC:

• Degree in IT (Networks or Telecommunication preferred)
• Minimum of 6-8 years of experience in an Enterprise Network environment
• Experience in the financial industry preferred

Certifications:

Candidates with the following certifications would be preferred.

• Cisco Certified Network Professional (CCNP/CCIE) or equivalent

Why this job matters

The Network Engineering Professional supports the delivery of engineering activities that contributes client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals.

What you\'ll be doing

1. Supports the delivery of routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components.
2. Assists the implementation of enhanced network technology that aligns to customers\' strategic direction for enterprise and remote site connectivity.
3. Follows standards for global network infrastructure, including wireless, LAN and SD-WAN networks and connectivity.
4. Supports the installation, testing, and setup of new network hardware both physical and virtual (firewalls, routers, switching, monitoring) hardware and software.
5. Executes engineering efforts to ensue currency and supportability of networking technology.
6. Collates data, reports and information supporting technology lifecycle planning, including contributing to the development of the technology roadmaps and Network Health Assessments.
7. Organises material and data for documentation, knowledge transfer and training to successfully land new solutions into the support organisation.
8. Undertakes activities that contribute to the implementation of core and cloud infrastructure security to manage risks and exposure.
9. Supports in the implementation of ways to improve working processes within Network Engineering.

The skills you\'ll need

Troubleshooting

Customer Service

Escalation Management

Continuous Improvement

Health & Safety

Network Delivery

Network Security

Network Testing

Network Configuration

Technical Documentation

Network Integration

Event Management

Network Implementation

Requirements Management

Incident Management

Our leadership standards

Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says \'We embed diversity and inclusion into everything that we do. It\'s fundamental to our purpose: we connect for good.\'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you\'ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won\'t be alone: we\'ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

BT