Job Description

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
There are two things that we want to share with anyone considering joining us.
Firstly, weve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say youre welcome at BT, we really mean it.
Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your teams deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, youll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role
The job is responsible for providing effective support of projects/operational support tasks, dealing with all relevant issues with minimum guidance of the manager. He/she has a team of network engineers to provide support in the formulation of network, technology, systems and information strategy and evolution of plans. The job provides assistance in meeting business objectives, solving business problems and furthering business success by applying industry applications and technical knowledge through the definition of high level solutions on projects or the development of operational processes and procedures.

The role holder should leverage the experience of the relevant BT wide professional communities to discharge these responsibilities, thus ensuring knowledge sharing extends beyond the functional boundary of the role.

You'll have the following responsibilities
q Govern the contractual SLA and BT Service Assurance KPIs for Netco Model office like FCR (First Contract Resolution ) and MTTR (Mean Time to repair), NPS
q Provide analytical and innovative input to projects/operational support tasks as well as support negotiations.
q Lead on a specific deliverable of a small/medium scale project or implement smaller less complex projects to achieve required business benefits and manage budget, timescales and quality.
q Identification of underlying problems and driving through problem management to resolution (PM)
q Assist transformation strategy for a network or technology discipline in own area of expertise
q Participate in and contribute to BT wide professional community activities where applicable e.g. knowledge sharing, best practice within BT and external industry.
q Proactively raise improvement opportunities, and own small, incremental bugs to completion. Performing enhanced diagnostics on standard products for complex issues as well as for products that demand specific technical knowledge.
q Delivere trainings to SSREs and build active coaching plans with a vision to upskill SSREs.

Business Impact:
High impact on customer satisfaction and retention of contracts
Key Words:
q L3 Incident Management 24*7
q SDWAN Operations Support (Nokia,Viptela)
q Routing and Switching
q Data Center Technologies

You'll have the following skills & experience
Qualifications:
q ITIL Foundation highly desirable
q Good written and verbal English skills
q CCNP/CCIE(similar level of knowledge) mandatory.
q SDWAN Cisco(Viptela) Agile Connect(Nokia Nuage) etc.
q Good understanding of hybrid cloud solutions and experience of integrating public cloud into tradition hosting/delivery models
q Understanding to manage Multicloude network.
Skills/Experience :
q At least 6-7 years of relevant experience
q Full level understanding on 3-4 technologies
q Professional level knowledge of LAN/WAN/ /BGP/MPLS/OSPF/EIGRP/DMVPN/IPSEC/
q Expert level understanding on Cisco Data(Routing and Switching)
q Expert level understanding atleat 2 Cloude technologies.
q Expert level understanding of SDWAN technologies for CISCO/MERAKI,Viptela,Nokia.
q Knowledge on cloud components like AWS, Azure, Oracle, google along with DyNS will be preferred.
q Full level understanding of the BT products solutions to a solid basic level (e.g. same as Sales roles) and in depth BT's operational/service processes would be beneficial
q Solution designing and multi-layer troubleshooting
q Technical knowledge for WLAN products and services including intermediate level knowledge of ISE.
q Expert level Technical understanding of architecture and design flows
q Hands on experience developing architectural designs, processes, procedures and working on cloud infra projects such as migration to public clouds (MS Azure & AWS) will be beneficial.
q Basic knowledge of security flow and firewalls in the network.
q Ability to organize and attend on international conference call and discuss technical issues
q Experience in operation of end to end customer solutions
Soft Skills :
q Excellent communication, Interpersonal and Negotiation skills - internally, analytical thinking and customer facing
q Collaborative Partnering with all the right people
q Managing internal and external stakeholders
q Self-starter, able to work with minimal guidance and supervision
q Team-player with good coaching skills, eager to learn and also share skills and experience
q Enthusiastic and pro-active with a desire to improve service for the customer, and other internal users
Keen learner and support CI environment
Education: ME/ M.Tech./ MS (Engg/ Sciences)r r r r r r r Any Graduate
Industry: Telecom, Software Services

Skills Required