Job Description

:

\

1. Senior Java Production Support Engineer \

The Support Engineer is responsible for providing Application production support for Java applications to cover our 24 x 7 services. Required to provide technical support or guidance, troubleshoot and resolve technical issues, and with other departments to identify and resolve Application issues. Splunk experience is mandatory. \

Required Technical Background: \
\ * A high degree of analytical, troubleshooting and problem-solving abilities having experience with 8+ years of Java Application Production Support (In L1 and L2 Support).
\ * Knowledge of multi-tier application architecture.
\ * Experience with web technologies and internet-based applications.
\ * Experience working in an on-call and 24x7 Support Systems.
\ \
\ * Monitoring experience and working knowledge of log analysis tools like Splunk, App dynamics, Grafana, Epic, NGINX etc
\ * Knowledge of object-oriented languages (e.g. Java, J2EE, Spring or other MVC framework). SOAP and Restful are a plus.
\ * Working knowledge of Linux/unix
\ \
\ * Understanding of database servers. NoSQL database is a plus.
\ * Knowledge of load-balanced environments such as BigIP F5, Cisco, or Citrix.
\ * Knowledge of any issue/problem tracking system, such as ServiceNow.
\ * Basic knowledge in diagnosing network-related technical issues.
\ * Work ticket to solve technical issues and troubleshooting skill
\ * Knowledge of Tomcat based applications
\ * Knowledge of HSM is a plus
\ * Assist the business in identifying the appropriate solution based on their needs
\ \
\ * Communicate with stakeholders in other departments when necessary to identify and resolve Application issues
\ * Participate in ongoing training sessions, including product knowledge, internal policies, and security practices.
\ * Monitor the health of the Applications and work on incidents and follow up on them until closure.
\ * Update knowledge base articles as needed. Confluence is a plus.
\ * Escalate unresolved incidents or open new ones as appropriate.
\ * Perform other duties as assigned by management.
\ Enterprise Platform Engineering Backend

Wipro