Job Description

Designation

Technical Lead

No. of Positions

1

Experience

2.5-5 Years

Skill (Primary)

EIS-Storage-CISCO

Qualification

B Tech, B-Tech

(Posting).

Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime serviceEngineering of systems administration-related solutions for various project and operational needsMaintain best practices on managing systems and services across all environmentsFault finding, analysis and of logging information for reporting of performance exceptionsProactively monitoring system performance and capacity planningManage, coordinate, and implement software upgrades, patches, hot fixes on servers, workstations, and network hardwareCreate and modify scripts or applications to perform tasksProvide input on ways to improve the stability, security, efficiency, and scalability of the environmentCollaborate with other teams and team members to develop automation strategies and deployment processes (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

HCLTech