Job Description

SecurID -Technical Content Developer 3 As organizations across the globe transform to meet the rapidly evolving demands of the post-pandemic world, cybersecurity has become the bedrock of today’s digital economy. Nowhere is this more critical than in securing the identities of the employees, external users, and customers that drive the modern digital business. RSA SecurID is the most recognized and trusted brand in Identity Assurance with more than 12,000 customers, including 90% of the Fortune 500. For over 35 years, SecurID has pioneered many of the encryption, authentication and identity federation technologies that still power the Internet today. And now SecurID is transforming the industry yet again, paving the way for the future of digital Identity through next-generation SaaS-powered Identity Assurance and a frictionless, mobile-optimized experience for the modern workforce. If you are a self-motivated entrepreneur looking for a fast-paced challenge doing something that truly matters, come join our winning team!.
Primary Duties and Responsibilities:

• Write and edit a variety of content, including UI text, video, and HTML- and PDF-based product content for both end-user and administrator audiences.
• Work closely with the SecurID User Experience Design team to create content that helps our customers quickly and easily achieve their goals.
• Learn the product through hands-on experience (installing, configuring, and testing features).
• Work collaboratively with cross-functional agile teams, including engineering and product management.
• Seek customer input, advocate for the user, and always write with the user in mind.

Required Skills:

• Excellent writing and communication skills and ability to clearly express complex ideas and concepts.
• Knowledge of technical communication best practices
• Ability and desire to collaborate with others
• Strong knowledge of Madcap Flare, FrameMaker, Visio and other standard technical content development tools.
• Proficient in using source control tools such as perforce or github, story & defect tracking tools such as Jira and collaboration/documentation tool such as confluence
• Experience working on on-premise and cloud enterprise software products
• Strong in problem-solving, project tracking, managing individual tasks

Minimum of 3+ years of experience as a technical writer or UX writer in a dynamic, fast-paced agile environment. Previous experience in the cybersecurity domain is a plus.
RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.
If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at rsa.global.talent.acquisition@rsa-cybersecurity.com. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.