Job Description

Who You\'ll Work With The function of a TCE helps customers maximize network availability and functionality to achieve their business goals. The TCE delivers the technologies, solutions and services to customers in need to expertly manage their networks. What You\'ll Do In this role, you will be \'Cisco\'s face to the customer,\' working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. We are looking to recruit a candidate keen to develop further their career in networking, who is not afraid of change, and eager to grasp complex challenges. This is an opportunity for someone who possesses patience, empathy for customers, and the wish to hone skills whilst providing customer value. Looking for new talent with the following qualities and skills. Develop and maintain strong relationship with customer and other Cisco teams Build relationship with customer to understand in a better way their networks to provide quicker and more effective results to their requests Establish Technical Relationship to support customer network operations Possess detailed knowledge of customer network, critical sites, operating procedures as agreed upon with customer Customer-specific designated support at network level to resolve and debug complex networking problems Escalation support for critical network outages and complex network issues Proactively monitor and review the progress of all customer cases and engage as necessary Root Cause Analysis (RCA) on escalated or reoccurring issues (problems) as necessary Attend case review calls to drive resolution on reactive break/fix issues Technical input/contribution to QBR and other customer direct engagements On-call requirement for high severity escalations On-site requirement as needed Attributes of a Successful Candidate: A creative, positive and proactive can-do attitude and a willingness to learn new technologies, processes and procedures No personal technology religion, but a desire to become the expert of the customer\'s technologies Can work in a high-pressured, cross functional, cross country, territory and theatre environment Can be a team player and to work with minimal supervision Demonstrate high-level of maturity and confidentiality Attention to detail and stellar interpersonal skills Possess strong presentation and communications skills Have strong time management skills Who You Are BA/BS qualified (favorable - IT, Comp Science, Electrical Engineering) Cisco certifications are preferred (CCNA, CCNP, CCIE, etc.) Experience with Cisco Technology/Product/Solutions (EN, DC, Collaboration and Security etc.) You\'ve been working min. 3-8 years at least since graduating with your latest degree

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